Shipping & Delivery

Where do you ship to?

We currently ship to the United States with free shipping on all orders. We're working on expanding to more countries — stay tuned!

How long does shipping take?

How much does shipping cost?

We offer FREE shipping on all orders to the United States.

Why does shipping take 7–15 days?

We ship from our international fulfillment center to ensure the best prices and product selection for our customers. Each order is carefully packaged and shipped via reliable carriers with full tracking. This allows us to offer free shipping and competitive pricing on premium pet gear.

Do you provide tracking information?

Yes! Once your order ships, you'll receive an email with a tracking number. You can track your package anytime through our website or the carrier's tracking page.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange. Items must be unused, in original packaging, and in resalable condition.

How do I start a return?

Simply email us at support@woofpick.com with your order number and reason for return. Our team will guide you through the process and provide a return shipping label if applicable.

What if my item arrives damaged?

We're so sorry if that happens! Please contact us within 48 hours of delivery with photos of the damaged item and packaging. We'll send a replacement or issue a full refund — no questions asked.

How long does it take to process a refund?

Once we receive your return, refunds are processed within 5–7 business days. The refund will be credited to your original payment method. Please note that your bank may take an additional 3–5 business days to reflect the refund.

Orders & Tracking

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking link. Click the link to see real-time updates on your package. You can also log into your account on our website to view order status.

Can I modify or cancel my order?

We process orders quickly! If you need to make changes, please contact us at support@woofpick.com within 12 hours of placing your order. Once an order has shipped, it cannot be modified or cancelled.

My tracking hasn't updated in a while. What should I do?

Since we ship from our international fulfillment center, tracking updates may pause briefly during transit. If your tracking hasn't updated for more than 10 business days, please contact us and we'll investigate right away.

What if my package is lost?

If your package appears to be lost (no updates for 20+ business days), please reach out to us. We'll work with the carrier to locate your package or send a replacement at no additional cost.

Products & Sizing

How do I choose the right size for my pet?

Each product page includes a detailed size guide. We recommend measuring your pet carefully and comparing to our size chart. When in doubt, size up for comfort. If you need help, send us your pet's measurements and we'll recommend the best fit!

Are your products safe for my pet?

Absolutely. We carefully curate products that meet high safety standards. Our gear features secure closures, reflective elements, and sturdy construction. All materials are pet-safe and non-toxic.

How do I clean and care for my products?

Most of our products can be spot cleaned with a damp cloth and mild soap. Some items have removable, machine-washable liners. Please refer to the care instructions included with your product or on the product page.

Will the car seat cover fit my vehicle?

Our car seat covers are designed with universal fit in mind, featuring adjustable straps and flexible dimensions. They fit most sedans, SUVs, and trucks. Check the product dimensions and your vehicle's seat measurements to ensure compatibility. Contact us if you're unsure — we're happy to help!

Payment & Security

What payment methods do you accept?

We accept PayPal and all major credit cards (Visa, Mastercard, American Express, Discover) processed securely through PayPal. All transactions are protected by SSL encryption.

Is my payment information secure?

Yes! Our website uses SSL encryption and is PCI-compliant. We never store your full credit card details. Your payment information is processed securely through PayPal, one of the world's most trusted payment providers.

Do you charge sales tax?

Sales tax is calculated based on your shipping destination and applicable local laws. The exact amount will be displayed at checkout before you complete your purchase.